Wednesday, March 28, 2007

My Start Menu Is Grey

Legends of IT support

Today on WTF there' one of the most 'famous urban legends about computer support to users.

There are historical:
- complains that the computer does not work but then fails to say if the cables are attached because the lights are out for a blackout
- complains that the sw does not work from a floppy 5 , 25''after the label attached to the floppy with the stapler

In my experience the most 'and pretty' as follows:
when I was still in the CED of a large company, we called a group of ten consultants' high level "and had them locked in a closet where we put 10 PCs (more than 626 law .. even the basement in an office where I work now seems serious in comparison).

One day there was only one of the consultants in the closet and had made up his mind to install a sw on the machines of all my colleagues.
Call to a colleague saying, "I can not share my CD player in the network."

My colleague goes into the room and heads for the ' we had one PC with a CD player. imagine his surprise when he heard: "No, my PC is that."

I enclose a picture of the computer model to help you understand where he slipped on the CD.
Compaq modello Armada. Notare la fessura tra i due slot disponibili sulla destra
What makes me laugh the most is that he simply said "the CD does not work" but "I can not share my CD over the network."

Wednesday, March 21, 2007

The Creator Of The Puffle

But I live in a Dilbert cartoon?

Well .. more 'than once I realized the terrible parallels ... went to see the site the Dilbert cartoon of March 21, 2007 (until it is available). The strip covers the idea of "genius" to increase productivity to prevent the use of e-mail on Friday. Pointy haired boss

: In order to boost productivity, the company has Decided That employees can not use e-mail on frydays
Alice: What if my Highest Priorities require e-mail? Should I waste my day doing worthless stuff? Pointy haired
boss: Geez. Somehow you made a great idea ridicolous look.
Alice Yeah, that's all me.

compare with a real case:
[to a customer a few years ago]

Client: now consultants will not be 'more' allowed access to the Internet. We do not have enough bandwidth for everyone in the company.
Consultant: ...

[2 days later]
Client: but how, in the release of today do not you put that new development.
Consultant: as a new development? we agreed the changes to the meeting the day before yesterday ..
Client: you, but then there was that urgent changes ... I sent you an email ..
Consultant: [look at half mast] on my corporate email?
Client: you ... um ... uhm ... maybe we need a moment to review the policy for Internet access ..
[premise: no, there had provided users on their mail system]